Shipping to the United States – Important Update

Dear US customers,

Due to recent changes in United States customs regulations, all international parcels sent by Australia Post now require duties, import taxes, and clearance fees to be paid before a shipment can be released.

 

What this means for you

  • You can still shop with us as usual on our website.

  • After you place your order, our team will prepare your parcel and then send you a separate invoice via PayPal for the required US import duties and clearance fees.

  • Once this invoice is paid, we will ship your order immediately through Australia Post.

  • This ensures your parcel clears US customs smoothly and you won’t face any unexpected charges upon delivery.

 

Why is this happening?

The US recently removed the exemption for low-value goods. This means that even smaller orders now require duties and import taxes to be prepaid. To stay compliant and ensure your order reaches you without delays or returns, these fees must be settled before we can ship.

 

How to complete your order

  1. Place your order on our website as normal.

  2. Wait for a PayPal invoice from us covering duties, taxes, and postal clearance fees.

  3. Pay the invoice securely via PayPal.

  4. Your parcel will be dispatched once payment is confirmed.

 

Need help?

If you have any questions about the process or the fees, please reach out to us with our contact form. We’ll be happy to assist.

Thank you for your understanding and support as we adapt to these new international shipping requirements. We’re committed to making your shopping experience as smooth as possible.

 

— MAILLOT