Q: Is your product authentic?
A: 100% authentic. We are directly connected with brands and authorised distribute agents.
Q: Does MAILLOT have a offline store?
A: Yes. Come visit us at 36B Oxford St, Paddington NSW 2021.
Q: Where does MAILLOT base?
A: We are base in Sydney, Australia.
Q: How to pronounce MAILLOT?
A: It pronounce as MAIL-LOT. This is a French word means "shirt", but we pronounce in the English way.
Q: Do you ship internationally?
A: Yes, we do. Please click here to check out our shipping policy.
Q: Do you do exchange, return or refund?
A: Yes, please find Exchange & Return Policy.
Q: How long does an order take to process?
A: It generally take 1-3 business days to process your order, and we will send you a notification email as soon as it ship out. However, if your purchase is out of stock in our Sydney warehouse, it will take approximately 5-10 business days to process. We will send you a notification beforehand if we need to transfer stock.
Q: Why my discount code not working?
A: Depends on the situations. If you are checking out on-sale items or you have one or more on-sale items in your cart, discount cannot be combined. If the items you added were not on-sale, please contact our customer service via live chat or online contact form. We will make sure you can enjoy the right discount.
Q: Why my subscription discount code not working?
A: Please check your email for the correct code and apply at checkouts. If you have any issues, please contact customer service via live chat or online contact form. The code is online ONLY.
If you have any other questions or requests, please don't hesitate to contact us!